Refunds and Returns

Evia Refund Policy

At Evia, we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, please review our refund policy below.

Returns & Refunds

We accept returns for all products within 30 days of delivery under the following conditions:

  • Items must be unused and in their original packaging.

  • Proof of purchase is required.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

  • Items marked as final sale.

  • Gift cards.

  • Items damaged due to improper use or care.

How to Initiate a Return

  1. Contact us at support@eviaskincare.com with the subject line: "Return Request – [Order Number]".

  2. Provide a brief explanation of your return request along with any relevant photos.

  3. Our team will respond within 3-5 business days with further instructions.

  4. Once the return is received and inspected, we will process a refund to the original payment method or offer store credit, depending on your preference.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please initiate a return and place a new order.

For any additional questions, feel free to contact us at support@eviaskincare.com.

Thank you for choosing Evia. We appreciate your support!