Warranty

Warranty Coverage

We offer a 30-day limited warranty on all products. This warranty covers:

  • Manufacturing defects 

  • Material defects

What is NOT covered?

  • Normal wear and tear, including fading from washing or extended use

  • Damage caused by misuse, accidents, improper washing, or unauthorized modifications

  • Items damaged by exposure to extreme conditions (heat, moisture, chemicals, etc.)

  • Lost or stolen items

How to File a Warranty Claim

If you believe your product has a defect covered under our warranty, follow these steps:

  1. Email us at support@eviaskincare with the subject line: "Warranty Claim – [Order Number]"

  2. Provide photos of the issue, a brief description, and proof of purchase.

  3. Our team will review your claim and respond within 3-5 business days.

  4. If approved, we will provide options for a replacement or store credit.

Frequently Asked Questions (FAQs)

1. How long do I have to submit a warranty claim?
You have 30 days from the date of delivery to submit a warranty claim.

2. Do I need to return the defective item?
In most cases, we do not require a return, but we may ask for it in certain situations.

3. What if I received the wrong item or a damaged product?
If your order arrived incorrect or damaged, please contact us immediately so we can resolve the issue quickly.

4. How long does it take to process my claim?
Once submitted, we aim to process claims within 3-5 business days.

5. Can I get a refund instead of a replacement?
We typically offer replacements or store credit, but refunds may be considered on a case-by-case basis.

For any further questions, feel free to contact us at support@eviaskincare.com!

We appreciate your support and are committed to delivering high-quality products that you’ll love!